Terms of Use

Lifeworks Advisors, LLC (“Lifeworks”), a registered investment advisor (“RIA”), provides investment advisory and related services for clients nationally. By using our website, https://lifeworksadvisors.com, and its related domains, software, social media channels, mobile application, services, information, web postings, products, and tools (collectively, “Website”) you, the User, are agreeing to the following terms and principles. This Terms of Use Agreement (“Agreement”) is effective immediately for all Users of the Website and is by and between you, the User and Lifeworks (“Lifeworks” or “we” or “us”). You agree to our Privacy Policy which covers how we collect, use, share, and store your personal information. You also agree that you have read, understood, and accept Lifeworks’ Disclosures prior to using the Website. Please read these documents carefully before you start to use the Website.

When you use our Website as a Client, in addition to the Website Privacy Policy, Terms of Use Agreement and related Disclosures, you, the Client User, also enter into a series of legally binding agreements, including but not limited to the Wealth Management Agreement and/or the Wealth Management Agreement. All of these agreements and disclosures may be easily accessed and downloaded for your review by clicking “Legal” here or at the footer of our website.

1. Mission

At Lifeworks, our unique approach begins with your family’s values and vision, helping you to connect your financial assets—your life’s work—with what is most important to you. We believe that each client needs to have a well-documented strategic plan that serves as a roadmap for how they can live the life they want. We also believe in a simplified and transparent fee structure to get you there: No commissions. No hidden fees. No trading fees or account fees.

2. Services

Non-Client User Services

The services provided by Lifeworks will depend on whether you are a Client of Lifeworks. For Users who are not Clients of Lifeworks, you agree and understand that your use of the Website is solely for educational purposes only and that it is not intended to provide legal, tax, or financial planning advice. For Users who are not Clients of Lifeworks, you agree that you are responsible for your own investment research and investment decisions, that Lifeworks is only one of many tools you may use as part of a comprehensive investment education process, that you should not and will not rely on Lifeworks as the primary basis of your investment decisions and, except as otherwise provided for herein, Lifeworks will not be liable for decisions or actions you take or authorize third parties to take on your behalf based on information you receive as a User of the Website or information you otherwise see on our Website.

Client User Services

For current Clients of Lifeworks, Lifeworks provides investment advisory services, including (a) Financial Planning Services and (b) Wealth Management Services, as well as related services such as (c) financial account aggregation services via the Lifeworks Website. In providing its services, Lifeworks or any of its affiliates may, subject to applicable laws and regulations, engage unaffiliated vendors or other contractors to aid it in fulfilling its duties or to provide ancillary enhancements or features of the services contemplated herein. Additionally, in performing its obligations, Lifeworks may, at its own discretion, delegate any or all of its discretionary investment, advisory, and other rights, powers, and functions hereunder to any of its affiliates or to any third parties, without your written consent, provided that Lifeworks shall always remain liable to you for its obligations hereunder.

(a) Financial Planning Services

Financial Planning Services (FP Services) may include recommendations for portfolio customization based on your investment objectives, goals, and financial situation. FP Services may also include investment planning, retirement planning, personal savings, education savings, and other areas of the Client’s financial situation. In providing FP Services, Lifeworks will first develop a course of activity for the specific area of the Client’s financial situation. If the FP Services are ongoing, Lifeworks will monitor the activities on an ongoing basis to ensure that the FP Services are continuing to meet the Client’s goals and objectives, and will develop updated recommendations as needed. For the implementation of investment recommendations by Lifeworks, the Client must also enter into a Wealth Management Agreement with Lifeworks. For more information regarding these services, please visit and read the Wealth Management Agreement.

(b) Wealth Management Services

Lifeworks, pursuant to our separate Financial Planning Services Agreement, will develop a plan that identifies your financial and other goals. After identifying your goals, Lifeworks utilizes a risk-based approach in order to build out asset allocation strategies and investment portfolios for you. Once a risk model and asset allocation for you has been developed, Lifeworks selects investments, positions, and strategies, and will utilize one or more portfolios (the “Portfolios”) for your account (the “Account”), which may be developed by Lifeworks, third parties, or affiliates, and are designed to allocate assets among stocks, mutual funds, exchange-traded funds (“ETFs”), and other securities. Lifeworks will manage the Portfolio on a discretionary basis. In addition, Lifeworks may allocate portions of your Account to third-party managers (“Third Party SMAs”). For more information regarding these services, please visit and read the Wealth Management Agreement.

(c) Website Features and Synced Accounts

Lifeworks provides financial account aggregation services via the Website (each, a “Synced Account”). Lifeworks will retrieve certain financial account information, such as your account balances and holdings, from financial institutions you designate using third-party services called Yodlee, Inc. (“Yodlee”). By using Yodlee to connect a linked checking account, credit card or to designate a checking account as one of Client’s Synced Accounts, Client acknowledges and agrees Lifeworks will collect data about cash outflows from that account. Use of the Synced Account services is completely voluntary and at Client’s option. Client understands and agrees that use of Synced Accounts is subject to Yodlee’s terms and conditions, which may impose important limitations on the circumstances and degree of Yodlee’s liability. Client understands and agrees that Lifeworks’s recommendations and other services will not be based on Synced Accounts (or any financial accounts other than the Accounts held with Lifeworks).

Lifeworks is not responsible for and cannot guarantee the accuracy of information about Client that Lifeworks receives from the Synced Accounts. Lifeworks may not be able to foresee or anticipate technical or other difficulties that may result in failure to obtain data from your voluntary use of the Synced Account services. Client further understands that Lifeworks will typically not attempt to refresh the data from the Synced Accounts more than once a day, but may do so less often for a variety of reasons, including connectivity issues and access restrictions imposed by other parties. Except for Lifeworks’s malfeasance or gross negligence, Lifeworks assumes no responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, loss of user data, communications, or personalization settings. Client shall confirm the accuracy of Synced Account data through sources independent of Lifeworks.

3. User Eligibility

Use of the Website is void where prohibited. Your use of the Website constitutes your representation that (1) all information you submitted in your registration is truthful and accurate; (2) that you will update your registration information when changes occur; (3) that you are at least 18 years of age; (4) that, if you are under the age of 18, you have the authorization of your legal guardian; and (5) that your use of the Website does not violate any state, federal, or other law which applies in your jurisdiction.

4. Accessing the Website and User Consent

To access the Website or some of the resources it offers you will be asked to provide certain registration details, personal information, and payment card information. You agree that all information you provide to register with this Website, Lifeworks, its service providers, partners, or affiliates, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy (“Consent”).

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

By creating a User Account, you automatically sign up for various types of alerts via e-mail and mobile notification. When logged in, you may customize, modify, and in some cases deactivate alerts by adjusting the settings accordingly.

We never include your password in these communications, but we may include your name, or email address and information about your portfolio(s) if you are a Client. Anyone with access to your e-mail or mobile device will be able to view these alerts.

You may unsubscribe from marketing oriented emails at any time.

We may send you push notifications through our mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device. Some mobile devices allow the User to use a biometric software application to identify and verify the User by analyzing the unique features of their face or fingerprints as a convenience and security feature. By using this feature, you expressly consent to the privacy policy and terms of use of the biometric software provider and to the terms of this Agreement and Lifeworks Privacy Policy. You understand that you may access Lifeworks services without using this security feature.

6. SMS/MMS Text Message

1. Consent and Enrollment
By providing your mobile phone number and opting in to receive text messages from Lifeworks Advisors, you expressly consent to receive informational, transactional, promotional, telemarketing, advertising, and service-related SMS/MMS messages using an automatic telephone dialing system or prerecorded/artificial voice or prerecorded or artificially generated message. Consent is not a condition of purchasing any goods or services from Lifeworks Advisors.

2. Types of Messages
You may receive messages including but not limited to: appointment reminders, account notifications, service updates, security alerts, and other communications related to your relationship with Lifeworks Advisors.

3. Message Frequency and Costs
Message frequency may vary based on your account activity and interactions with our services. Standard message and data rates may apply as determined by your mobile carrier. Please contact your carrier for pricing plan details.

4. Opt-Out and Help
You may opt out of text messaging at any time by replying STOP to any message. You will receive a confirmation message acknowledging your opt-out request. For assistance, reply HELP or contact us at 616-200-6512 or support@lifeworksadvisors.com.

5. Phone Number Changes
You agree to notify Lifeworks Advisors immediately if you change your mobile phone number or if the number is transferred to another person. You may update your contact information by logging into the portal.

6. Supported Carriers
This service is available on major U.S. carriers including but not limited to AT&T, Verizon, T-Mobile, Sprint, and others. Coverage and message delivery may vary by carrier.

7. Privacy and Data Retention
All SMS/MMS message content is retained for compliance and record keeping purposes in accordance with applicable regulations. For information about how we collect, use, and protect your information, please see our Privacy Policy.

8. No Liability for Delivery Issues
Lifeworks Advisors is not liable for delayed or undelivered messages, or for issues related to your mobile carrier’s service, coverage, or technical problems.

9. Modification and Termination
We reserve the right to modify or terminate the text messaging service at any time with or without notice. We may suspend or terminate your access if you violate these terms.

10. TCPA Compliance
By consenting to receive text messages, you acknowledge that you have read and agree to these terms and that your consent satisfies the express written consent requirements under the Telephone Consumer Protection Act (TCPA).

11. ESIGN Disclosure Statement
The Electronic Signatures in Global and National Commerce Act (ESIGN) requires that you are provided with certain disclosures for an electronic signature to satisfy a writing requirement, including your express written consent under TCPA. You have the right to receive these disclosures on paper. However, Lifeworks Advisors may provide such information to you electronically, including by text, email, or on our website, if we first present this disclosure and obtain your consent to receive electronic communications. We may provide communications electronically, including by text, email, or on our website, that we may otherwise be required to provide on paper and you are holding us harmless from providing same.

In order to access, view, and retain electronic communications that we make available to you, you must have a computer, mobile device, or other electronic device with internet connectivity, sufficient storage space and an internet browser capable of 128-bit encryption; a valid e-mail account and email software capable of receiving electronic communication from us in HTML – or – text-formatted messages; and a valid phone number capable of receiving SMS/MMS text messages.

We will not send you a paper copy of any communication unless you request it. You have the right and may obtain a paper copy of an electronic communication by printing it yourself or by requesting a paper copy. To request a paper copy contact us by email at support@lifeworksadvisors.com or by mail at 4095 Park East Court, Suite C Grand Rapids, MI 49546. The copy request must contain your name, your address, contact phone number, and a description of the requested communication. We may charge a fee for the cost of providing a paper copy. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any communication that you have authorized us to provide electronically. Such communications shall be mailed to the primary address for you in our records or otherwise delivered as required by law or other governing agreement.

All communications in either electronic or paper format from us to you will be considered “in writing”. Please print or take a screen shot and retain a copy of this disclosure and any other communication that is important to you.

You may withdraw your consent to receive communication in electronic form by contacting us by email at support@lifeworksadvisors.com or by mail at 4095 Park East Court, Suite C Grand Rapids, MI 49546.

It is your responsibility to provide us with a true, accurate and complete email address, phone number, or other contact information related to this disclosure and your account, and to maintain and update promptly any changes in this information. You can update your contact information on our website or by contacting us by email at support@lifeworksadvisors.com or by mail at 4095 Park East Court, Suite C Grand Rapids, MI 49546.

We reserve the right at our sole discretion to discontinue the provision of your electronic communication, or to terminate or change the terms and conditions on which we provide electronic communication. We will provide you with notice of any such termination or change as required by law.

7. User Consent to Share User’s Information with Service Providers or to a Third-Party in the Event of a Merger Sale, or Other Asset Transfers

Lifeworks uses third parties to assist us in operating our Website, conducting our business, and servicing you, so long as those parties agree to keep your information confidential.

Those trusted third-party partners may:

Provide you and our company, and its affiliated companies with various services
Provide database maintenance and security
Help us manage transactions
Help us process and fulfill orders or requests
Create an account on such third-party site to provide various services to you
By using this Website, the User consents to Lifeworks sharing the User’s information with its service providers and their service providers.

Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your Personal Information may be transferred as part of such a transaction, as permitted by law and/or contract. By providing your personal information to us, you consent to such a transfer and you agree that Lifeworks is under no obligation to provide you with prior notice of the transfer, whether under this Website Terms of Use Agreement or State or Federal law.

8. User Contributions

The Website or its social media channels may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, “Interactive Services”) that allow Users to post, submit, publish, display, or transmit to other Users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through the Website. All User Contributions must comply with the Content Standards set out in these Terms of Use.

Any User Contribution you post to the Website will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to exercise any and all copyright, trademark, publicity, and database rights you have in the content, in any media known now or in the future.

You represent and warrant that you own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers.

All of your User Contributions do and will comply with these Terms of Use.

9. Content Standards

The following Content Standards apply to any and all User Contributions and use of Interactive Services. You are responsible for any and all User Contributions, including without limitation data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links which you post to the Website. Please use common sense when posting Content to the Website. Postings which may violate any state, federal, or other law which applies in your jurisdiction, whether civil or criminal, are strictly prohibited. Refrain from posting any Content which contains profanity or nudity. Lifeworks reserves the right to reject, refuse to post, or delete any Content for any reason, including, but not limited to, Content which, in the sole judgment of Lifeworks, violates this Agreement or which otherwise may be deemed offensive or rude. Lifeworks does not assume responsibility for monitoring user posted Content. However, if you believe you have identified a violation of this Agreement, please report the abuse to the Privacy Officer whose contact information is listed below.

10. Lifeworks Intellectual Property and Trademark Rights

The Website, its features, and functionality including but not limited to the software, displays of information (including text, audio, video, images) and the design, selection, and arrangement thereof are owned by Lifeworks and are protected by copyright and other intellectual property or proprietary rights laws.

All content posted by Lifeworks is protected by copyright laws and may not be reproduced, republished, distributed, transmitted, sold, displayed, broadcast or otherwise exploited in any commercial or for profit manner without the prior written consent of Lifeworks.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website.

Lifeworks and related logos are subject to copyright and trademark protections. You must not use such marks without the prior written permission of Lifeworks.

11. Authors and Bloggers

As stated below, Lifeworks does not warrant any of the information provided on the Website. Please use common sense when reviewing articles and blogs posted by our staff or community members. You should not rely in any way on any information posted on the Website.

12. Advertisers

The Website may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy, or problem in the advertiser’s or sponsor’s materials.

13. Privacy

Your privacy is very important to Lifeworks. Please read Lifeworks Privacy Policy. Lifeworks Privacy Policy , as it may change from time to time, shall be considered a part of this Agreement. Except as otherwise agreed in writing, required by law, or necessary to perform the services contemplated by this Agreement, Lifeworks will keep confidential all information concerning the Client’s identity, financial affairs, and investments; provided, however, that the Client authorizes Lifeworks to contact the Client’s accountants, attorneys, and other consultants as deemed necessary by Lifeworks.

14. Online Payments

All payments made through the Website or resulting from visits made by you are governed by your agreement(s) with us as a Client, including the Wealth Management Agreement and/or Financial Planning Services Agreement where applicable, which are hereby incorporated into these Terms of Use.

LIFEWORKS USES A THIRD-PARTY PAYMENT AND PAYMENT CARD INFORMATION, FOR EXAMPLE DEBIT OR CREDIT CARD INFORMATION (“PCI”), PROCESSOR. BY MAKING ONE-TIME OR SCHEDULING RECURRING PAYMENTS TO LIFEWORKS THROUGH OUR WEBSITE AND SOFTWARE, YOU CONSENT TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL FINANCIAL ACCOUNT AND PCI INFORMATION BY LIFEWORKS AND OUR SERVICE PROVIDERS FOR THAT PURPOSE.

15. Termination

You may request termination of your User Account at any time and for any reason by sending an email to support@lifeworksadvisors.com.

We may terminate or suspend your access to Lifeworks, in our sole discretion, at any time for any reason without notice to you. Further, if we believe, in our sole discretion, that a violation of these Terms of Use has occurred, we may take any other corrective action we deem appropriate. We reserve the right to investigate suspected violations of these Terms of Use. We may seek to gather information from a User who is suspected of violating these Terms of Use (or from any other user) and you agree to provide us with such information. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting, publishing, or otherwise making available any User information, emails, or other materials that are believed to violate these Terms of Use.

Any suspension, termination, or cancellation shall not affect your obligations to Lifeworks under these Terms of Use (including but not limited to ownership, indemnification, and limitation of liability), which by their sense and context are intended to survive such suspension, termination, or cancellation.

16. Non-Client User Limitation of Liability and Indemnification

As non-Client User, you agree and understand that your use of Lifeworks is for educational purposes only and is not intended to provide legal, tax, or financial planning advice. You agree as a non-Client User that you are responsible for your own investment research and investment decisions, that Lifeworks is only one of many tools you may use as part of a comprehensive investment education process, that you should not and will not rely on Lifeworks as the primary basis of your investment decisions and, except as otherwise provided for herein, Lifeworks will not be liable for decisions/actions you take or authorize third parties to take on your behalf based on information you receive as a User of Lifeworks or information you otherwise see on our website.

The liability, if any, of Lifeworks and its agents, servants, representatives, members, officers, and employees with regard to your use of the Website for any claims, costs, damages, losses, and expenses for which they are or may be legally liable, shall not exceed $25.00. In no event shall Lifeworks and its agents, servants, representatives, members, officers, and employees be liable for indirect, special, or consequential damages.

You agree to indemnify, defend and hold Lifeworks and its partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, advertisers, product and service providers, and affiliates, harmless from any liability, loss, claim and expense related to your violation of this Agreement or use of the Website.

17. Client User Limitation of Liability and Indemnification

The Client recognizes that investment recommendations made by the Advisor are opinions only. All investments have a potential risk of loss that Clients must understand and be willing to bear before implementing any recommendations from the Advisor. It is further understood that neither the Advisor nor any of its employees are qualified to render legal services or prepare legal documents.

The Client understands and agrees that neither Advisor nor any of its affiliates has made, and is not making, any warranty or guarantee as to the performance or profitability of your account(s) or any part thereof, nor any guarantee that the investment objectives, expectations or targets will be achieved, including without limitation any risk control, risk management, or return objectives, expectations, or targets. Neither Advisor nor any of its affiliates guarantees a specific level of performance, the success of any given investment decision or strategy that Advisor may recommend or undertake, or the success of the overall management of the Account. Investment recommendations or decisions are subject to various market, currency, economic, and business risk—as well as the risk that those investment decisions will not always be profitable or prove to have been wise. The Account may suffer loss of principal, and income, if any, may fluctuate. (See Advisor’s ADV Part 2A for further detail and risk factors.)

To the fullest extent allowed by applicable law, you agree that Advisor and its affiliates, officers, directors, employees, representatives, successors, assigns, and authorized agents (collectively, the “Indemnified Persons”) shall not be liable under this Agreement for their actions or omissions absent their gross negligence, willful misconduct, or violation of applicable law. Except where prohibited by applicable law, Advisor and its Indemnified Persons shall not be liable for damages (including losses, lost opportunities, and lost profits) relating to differences between projected or potential performance and actual results.

Without limiting any other indemnity provision of this Agreement, you shall, to the fullest extent allowed by applicable law, indemnify and hold harmless Advisor and its Indemnified Persons from any loss, damage, or liability arising out of or relating to: (i) any transaction in which Advisor or any of its Indemnified Persons acts directly or indirectly as your investment adviser, absent any willful or grossly negligent conduct by Advisor or such Indemnified Persons; (ii) your failure to provide true, accurate, complete, and current information or to update your information; (iii) decisions and/or actions that you take or authorize third parties (including, but not limited to the custodian) to take on your behalf or that you fail to take; or (iv) any direction or communication you provide with respect to this Agreement or your Account (including deposits, withdrawals, or transfers of assets to or from such account).

Without limiting the generality of the foregoing, except where prohibited by applicable law, Advisor and its Indemnified Persons will not be liable for any indirect, special, incidental or consequential damages or other losses (regardless of whether such damages or other losses were reasonably foreseeable).

The Federal and State securities laws impose liability under certain circumstances on persons who act in good faith. Therefore, this agreement does not constitute a waiver of any Client’s legal rights under common law or Federal and State securities laws.

Subject to applicable law, neither Advisor nor its Indemnified Persons shall be liable for the acts or omissions of their vendors, contractors, or other third parties, including, but not limited to, any ACH operator or the custodian. If the Advisor is responsible for managing only a portion of the Client’s total assets, the Advisor shall not be responsible for the management of any of assets not in the Account or the diversification of all of the Client’s assets.

18. No Waiver

Lifeworks failure to enforce any provision of this Agreement does not waive future enforcement.

19. Disclaimer of Warranty

You expressly agree that use of this Website is at your sole risk. Neither Lifeworks, its affiliates, nor any of their officers, directors, employees, agents, third-party content providers, service providers, or licensors (collectively, “Providers”), or the like, warrant that this Website will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this Website, or as to the accuracy, completeness, reliability, security, or currency of the Content. The Content may contain errors, omissions, inaccuracies, or outdated information. Further, Lifeworks does not warrant reliability of any content displayed or distributed through the Website.

THIS WEBSITE AND THE CONTENT ON THIS WEBSITE ARE PROVIDED ON AN “AS IS,” “WHERE IS,” AND “WHERE AVAILABLE” BASIS. LIFEWORKS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE CONTENT, INFORMATION, OR THE MATERIALS ON THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, LIFEWORKS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO ANY OF THE CONTENT ON THIS WEBSITE OR ANY GOODS OR OTHER PRODUCTS OR SERVICES OFFERED, SOLD, OR DISPLAYED ON THIS WEBSITE OR YOUR USE OF THIS WEBSITE GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, QUALITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW APPLIES TO THIS AGREEMENT.

NEITHER LIFEWORKS ADVISORS NOR ITS SUPPLIERS MAKE ANY REPRESENTATION, WARRANTY OR GUARANTEE THAT THE CONTENT THAT MAY BE AVAILABLE THROUGH THE SERVICES IS FREE OF INFECTION FROM ANY VIRUSES OR OTHER CODE OR ROOT KITS OR COMPUTER PROGRAMMING ROUTINES THAT CONTAIN CONTAMINATING OR DESTRUCTIVE PROPERTIES OR THAT ARE INTENDED TO DAMAGE, SURREPTITIOUSLY INTERCEPT OR EXPROPRIATE ANY SYSTEM, DEVICE OPERATING ENVIRONMENT, DATA OR PERSONAL INFORMATION.

20. Governing Law

To the extent federal law does not apply to this Agreement, it shall be construed in accordance with the laws of the State of Michigan without regard to choice of law considerations except for this Section 20, which shall be governed by AAA Rules. Any action, suit, or proceeding arising out of, under or in connection with this Agreement seeking an injunction or not otherwise submitted to arbitration pursuant to this Agreement shall be brought and determined in the State of Michigan and in no other forum. The parties hereby irrevocably and unconditionally submit to the personal jurisdiction of such courts and agree to take any and all future action necessary to submit to the jurisdiction of such courts in any such suit, action or proceeding arising out of or relating to this Agreement.

21. Forum Selection

For all non-Client Users and Client Users who opt-out of the Arbitration Agreement, any dispute arising under or in connection with the Agreement or related to any matter which is the subject of the Agreement shall be subject to the exclusive jurisdiction of the state and/or federal courts located in Kent County, Michigan.

For all Client Users, to the fullest extent permitted by applicable law, all disputes and claims between you and Lifeworks and its Indemnified Persons will be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. The scope of this Arbitration Agreement will be construed as broadly as possible, and applies to all disputes and claims between you and one or more of Lifeworks and its Indemnified Persons regardless of when the claim accrues or when it is brought. All issues are for the arbitrator to decide, except that issues relating to the validity, enforceability, and scope of this Arbitration Agreement, including the interpretation of the section of this Agreement entitled “Waiver of Right to Bring Class Action and Representative Claims” below, will be determined by a court in Grand Rapids, Michigan and not the arbitrator.

Right to Opt Out of This Arbitration Agreement

You are not required to accept arbitration even though you must sign a Financial Planning Services Agreement or Wealth Management Agreement (“Client Agreement(s)”) to be a Client of Lifeworks. You may opt out of this Arbitration Agreement within the first 60 days after you enter into a Client Agreement by sending Lifeworks an e-mail to kurt@lifeworksadvisors.com that contains your printed name and the words “Reject Arbitration” in the subject line. If you opt out of this Arbitration Agreement, any prior arbitration agreement shall remain in force and effect.

How Arbitration Works

Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Any arbitration hearing shall take place in Grand Rapids, Michigan, unless you and Lifeworks otherwise mutually agree to a different venue.

Waiver of Right to Bring Class Action and Representative Claims

All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, including compensatory, statutory, and punitive damages; attorneys’ fees; and declaratory, injunctive, and equitable relief. However, any relief must be individualized to you and shall not affect any other Client. The arbitrator is also empowered to resolve the dispute with the same defenses available in court, including but not limited to statutes of limitation. You and Lifeworks also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and LIFEWORKS HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION, TO ASSERT OR PARTICIPATE IN A PRIVATE ATTORNEY GENERAL LAWSUIT OR PRIVATE ATTORNEY GENERAL ARBITRATION, AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND. If a court decides that applicable law precludes enforcement of any of this section’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration. Lifeworks and its Indemnified Persons do not consent to, and the arbitrator shall not have authority to conduct, any class action arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims, under any circumstance.

22. Notice to Lifeworks

All notices to Lifeworks under this Agreement may be sent using the following information:

Kurt Van Dyken

Email address: support@lifeworksadvisors.com

Postal address: 4095 Park East Court, Suite C Grand Rapids, MI 49546